Workflow Management

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The right workflow management system enables you to define different workflows for different types of jobs or processes. In addition your workflows and processes can be automated, by replacing paper forms and work orders with digital workflow. Paper Alternative offers Workflow Solutions including ImageSilo® and business process outsourcing to make your business flow more smoothly, your processes more efficient, and YOU less stressed.

Here’s how our workflow management solutions can help you:

Create Process Efficiency

  • Make tasks easy by providing workstep instructions and putting all the necessary data at your fingertips.
  • Identify process inefficiencies and bottlenecks with continually updated reports showing document status.
  • Gain competitive advantage by electronically controlling business processes from the office or via the internet.
  • Integrate email quickly into business practices using email and attachments to initiate a workflow process

Improve Customer Service

  • Increase customer satisfaction by decreasing document processing time.
  • Respond to customer requests quickly with prioritized work queues and time-sensitive alerts.
  • Give customers instant answers by electronically viewing the status of their request from your desktop.

Enhance Security and Compliance

  • Provide documented evidence of compliant procedures with detailed audit reports.
  • Monitor compliance by tracking live document progress with continually updated activity reports.
  • Ensure proper procedures are completed within set timeframes by receiving alerts showing stalled or inactive documents.

Graphical Setup

Workflow ManagementTo set up WorkFlow procedures, administrators use an icon-based, graphical diagram for simple point-and-dick creation. For example, a mortgage administrator can effortlessly navigate thousands of mortgage applications through an otherwise complex loan approval process. Even if a loan application arrives via email with attachments, the system can initiate the process and forward the attached documents. When a procedure is complete, approved loan documents can be emailed to the appropriate manager.

Automated Processing

Users can be instantly notified when new assignments are available, and they are instructed on the tasks to be completed before the workstep can move forward.

Workers can then make decisions with all the relevant data available at their fingertips. These decisions translate into proper routing and timely assessments, which drive profitability, increase customer satisfaction and enable compliance.

Effortless Administration

Single or multiple WorkFlow administrators can simultaneously manage an unlimited number of teams, projects and workflow instances from the comfort of their desktop or the convenience of the web. The administration console allows users to finish projects faster and manage the workflows with a more detailed eye. Inside the console, you can update multiple workflows at once, drag and drop items into a pattern quickly, and replicate workflows or copy and paste specific steps into new projects. Plus, make sure that all requirements along the way are substantiated, completed within set timeframes and meticulously tracked.

Since business practices change over time, modifications can be applied instantly, even to active processes already underway.

Detailed Reports

WorkFlow processes are individually audited and immediately reported. View and print workflow tasks in their entirety or at any point during the transaction. Information about active processes is compiled in live, continually updated status reports.

Custom notifications alert supervisors of overdue or stalled documents, allowing them to reassign duties. Detailed reports help managers to identify bottlenecks and improve process efficiency.

Powerful Process Management

WorkFlow is an optional, affordable addition to ImageSilo. Increase competitive advantage by electronically organizing, controlling and intelligently routing the documents that drive your organization. Designed as a fully integrated module, WorkFlow is highly customizable, and connects and distributes powerful functionality to all licensed users, eliminating the need for additional integration and installation. WorkFlow also leverages all the security, scalability, reliability and integration options of the ECM system to guarantee the integrity and availability of the data.

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