Customer Lifecycle Management

Tracking the way your customers experience your brand and products is an ongoing affair. It happens across all touch points for your brand.

Customer Segmentation Lifecycle

Paper Alternative solutions can help you gain more control over your customers' experiences to help you improve your brand, your products and your services. Using our cloud-based solution, we can capture, analyze, and manage millions of customer records and customer interactions to help you drive improvements in products and services. Knowing how your customers think enables you to differentiate your product to increase profitability and brand loyalty.

Improve Business Processes
  • Reduce information retrieval times and enhance customer service with comprehensive ECM.
  • Access and manage files directly from Microsoft® Office and other line-of-business applications.
  • Give employees more time to focus on primary business objectives by automating document processes, including collecting information directly from electronic forms.
Protect Information from Theft and Disaster
  • Implement information policies with multiple levels of security and extensive user controls.
  • Shield information with encryption both during transmission and when stored.
  • Facilitate a disaster recovery strategy with automated backups and redundant copies of information.
Comply with Regulations and Electronic Discovery Guidelines
  • Ensure proper procedures are carried out by automating compliance processes and tracking activity.
  • Enforce compliant disclosures by requiring users to record who received information and why.
  • Gain regulatory confidence with evidence of audit trails, security controls, user activity, document history and records retention policies.