Customer Communications

We Do It for You

Cut costs, raise standards and minimize down time by outsourcing your mailing operations and customer communications to Paper Alternative. From start to finish, we’ll manage your outbound mail, metering, print, fulfillment and receipt of surveys, reports, forms and other customer communications.

Mail Folders

We’ll help you improve your customer/client experience. As products and services become more commoditized, customer communication becomes a key differentiator. We provide a personalized, consistent communication experience and we take the direct mail work out of your hands.

Unlike most direct mail services, we not only do the mailing, but we also compile the returned results into an electronic database that enables you to access the data and respond effectively to your customers and clients. Whether you need to send out customer surveys, enrollment forms, record update forms or any number of other mailings to collect data, we do the hard work. You get the data you need. Generally the cost is lower than if you did the work in house, and your access to the data is much faster.

Further, if you need to set up follow-up actions based upon specific responses to the mailing, we can streamline those processes for direct routing to your follow-up team. When a timely client response is a must, we’ll even handle follow-up phone calls to non-responsive clients to get the data you need.

Automate Document Routing to Streamline Business Processes

Let Paper Alternative set up a workflow routing system for you. We can fully automate standardized customer communications and other business processes, routing any document, anywhere, anytime, all while tracking the process and alerting users of new work assignments. Using on-demand ImageSilo®, we’ll set up workflow procedures, for instance, we can help you manage mortgage applications through a complex loan approval process. Whether a loan application arrives via email with attachments, or snail mail to a PO Box, our system can initiate the process and forward the attached documents to the appropriate person. When a procedure is complete, approved loan documents can be emailed or mailed to the appropriate manager.

Automated Processing Users can be instantly notified when new assignments are available, and they are instructed on the tasks to be completed before the workstep can move forward. Workers can then make decisions with all the relevant data available at their fingertips. These decisions translate into proper routing and timely assessments, which drive profitability, increase customer satisfaction and enable compliance.

Our customer communications services can improve your process efficiency. Powerful process management can increase your competitive advantage by electronically organizing, controlling and intelligently routing the documents that drive your organization.

We help you leverage client preferences and data, and centralize the management communications.


Serve your Clients Better with US-Based Outsourcing